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# RE: Project Management

- To: <support@gesn.com>
- Subject: RE: Project Management
- From: "Larry Dix" <ljdglobal@gesn.com>
- Date: Tue, 27 Mar 2001 14:07:16 -0600
- Importance: Normal
- In-reply-to: <008601c0b6ec$862850a0$43f1fc9e@default>

The letter that you are referring to has been provided to Barry Herron, Vice President of Sales. The letter assigned account managers to our accounts. Most are the account managers that always worked with the account. In regards to a letter about pricing, I am not aware that any letter has been sent to any customer in reference to pricing and what we charge for support. Please let me see the letter you are referring to.

I can not speak to the accounting invoice, but will be happy to forward your note to Mike Rasmussen, CFO.

I agree communication can improve and it should be a 2 way street.

Thanks for bring this up.

Larry J. Dix

Vice President of Operations

Global Election Systems

-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Steve Knecht
Sent: Tuesday, March 27, 2001 12:34 PM
To: Global Support
Subject: Project Management

There have been letters sent to customers recently that McKinney has not copied me on regarding assigned project managers. This morning I've heard there may be a letter regarding pricing and what we charge customers for support. I know there is email going to customer sites from Project Managers, again without copying the salesperson, who has been working for the account for years.

Yesterday I received a call from Alameda inquiring about an invoice that they can't pay because there is no description on the invoice as to what it is for. Again, I have to ask the customer to fax me a copy.

I can appreciate that companies need to re-organize, but I think all restructuring involves communication. Today I have two problems that have come back to me for which I have no prior warning or information. THIS IS NOT WORKING. I would like to suggest that the sales person be copied on all project management emails to customers, whether you think they are relevant or not. I would like to suggest that all letters to customers be copied to the sales person. Would there be some reason this doesn't make sense?

Steve Knecht
Global Election Systems
415-893-9941 office 415-893-9951 fax
415-225-6591 cell

- References:
  - Project Management
    - From: "Steve Knecht" <skglobal@earthlink.net>

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