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# RE: Ts units modem in and phone just rings - OS units modem in fine

- To: <support@dieboldes.com>
- Subject: RE: Ts units modem in and phone just rings - OS units modem in fine
- From: "Jeff Hallmark" <jeffh@dieboldes.com>
- Date: Sun, 3 Nov 2002 17:10:47 -0600
- Importance: Normal
- In-reply-to: <009901c28065$34da2900$0203a8c0@des002>

Tari,
Are there 2 roll over groups? One for OS and one for TS? This should be the configuration so that RAS can run the telephones and answer the phone when a TS unit calls in. The modem parm S0 must also be set to "1" "Answer on first ring"
jwh

> -----Original Message-----
> From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Tari Runyan
> Sent: Wednesday, October 30, 2002 4:39 PM
> To: support@dieboldes.com
> Subject: Re: Ts units modem in and phone just rings - OS units modem in fine
> excellent suggestion - especially if the customer SWEARS the phone line is fine
> Thanks

> > ----- Original Message -----
> > From: James Rellinger
> > To: support@dieboldes.com
> > Sent: Wednesday, October 30, 2002 3:20 PM
> > Subject: RE: Ts units modem in and phone just rings - OS units modem in fine
> > Tari;
> > You might try to place an analog telephone on the server side, dial up the GEMS from the AVTS R6, answer the analog phone manually and listen for a MODEM tone emanating from the AVTS R6. This would help narrow things down a bit. I had a bad analog line in my lab here in Georgia. The GEMS hosted external MODEM would not answer until BellSouth fixed my phone line.
> > James Rellinger

> > > -----Original Message-----
> > > From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Tari Runyan
> > > Sent: Wednesday, October 30, 2002 4:43 PM
> > > To: support@dieboldes.com
> > > Subject: Re: Ts units modem in and phone just rings - OS units modem in fine

> > > > ----- Original Message -----
> > > > From: Green, Pat
> > > > To: 'support@dieboldes.com'
> > > > Sent: Wednesday, October 30, 2002 1:39 PM
> > > > Subject: RE: Ts units modem in and phone just rings - OS units modem in fine
> > > > I took your statement literally that "the TS units just ring and ring". Do you know that is what is really happening?
> > > > when they dial the line form a handset it rings and rings - after uploading an AccuVote OS.
> > > > The settings have been checked at both the Gems end and the TS end and I am of the opinion that it may be a bad modem card - since it worked fine from another office across town using a TS and a different modem card. Thanks for the input.
> > > > we'll track it down
> > > > If GEMS answers, connects, and then disconnects there are many more possibilities.
> > > > T

> > > > > -----Original Message-----
> > > > > From: Tari Runyan [mailto:tarir@dieboldes.com]
> > > > > Sent: Wednesday, October 30, 2002 3:21 PM
> > > > > To: support@dieboldes.com
> > > > > Subject: Re: Ts units modem in and phone just rings - OS units modem in fine
> > > > > no - checked that - what about remote access in W2000

> > > > > > ----- Original Message -----
> > > > > > From: Green, Pat
> > > > > > To: 'support@dieboldes.com'
> > > > > > Sent: Wednesday, October 30, 2002 1:08 PM
> > > > > > Subject: RE: Ts units modem in and phone just rings - OS units modem in fine
> > > > > > Wrong phone number? The modem can't know who's calling until it answers so it can't "not answer" just for TS's. ...Pat

> > > > > > > -----Original Message-----
> > > > > > > From: Tari Runyan [mailto:tarir@dieboldes.com]
> > > > > > > Sent: Wednesday, October 30, 2002 3:00 PM
> > > > > > > To: SUPPORT (E-mail)
> > > > > > > Subject: Ts units modem in and phone just rings - OS units modem in fine
> > > > > > > Does anyone know why the OS units can dial in and upload fine in W2000 and 1-17-23 but the TS units just ring and ring and message says no carrier detected ?
> > > > > > > Same phone number - same database - same modems - is there something I am missing here?
> > > > > > > Thanks
> > > > > > > Tari

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