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# RE: USRobotics 56kb modems

- To: <support@gesn.com>
- Subject: RE: USRobotics 56kb modems
- From: "Mike Brown" <mike@gesn.com>
- Date: Thu, 23 Mar 2000 16:25:44 -0600
- Importance: Normal
- In-reply-to: <01BF94D6.1FF20490@JEFF>

    Fresno worked fine with the Digi Modems.  They had 40 of them.  We just
    received our own test Digi Modems for McKinney.  When I have time I will
    hook them up.   Some differences in the 2 configurations.  Fresno had 2 Digi
    Xem cards to power the modems.  3 modem Boxes per card, max.  Puerto Rico
    ran there modems through the Port Server vie Ethernet using Real Port.

    Mike

    Mike Brown
    1611 Wilmeth Road
    McKinney, TX 75069-8250
    972.542.6000
    800.433.8683

    -----Original Message-----
    From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of
    Jeff Hintz
    Sent: Thursday, March 23, 2000 2:43 PM
    To: 'support@gesn.com'
    Subject: RE: USRobotics 56kb modems

    Since I do not have a Digi AccelPort/MODEM box here Omaha, it is a little
    hard to say Yes it does work.  Unless we have a site set up, i.e.: Puerto
    Rico, Fresno with the latest version of Gems and the multiple phone lines
    with the "Hunting" feature, I would have to say "NO" the Digi
    AccelPort/MODEM box does not work.  Even though we used the Digi
    AccelPort/MODEM box in Puerto Rico and it was capable of doing Modem
    Uploads, it was not without problems.  First of all the "Hunting" feature
    that the phone company set up in Puerto Rico did work when just calling
    directly to the main telephone number on multiple phones.  However, when
    you tried doing this with the Digi AccelPort/MODEM box it would only answer
    and connect with the first call, not any others.  Also, during the
    Uploading process, sometimes the ports would get hung up, and we would have
    to reset the box.  Mike Brown knows of these problems, and said he was
    going to look into this.  Mike didn't know if it is actually the Digi
    AccelPort/MODEM box or the actual setup of the Host computer, that was
    causing these problems.  If we have a Digi AccelPort/MODEM box there in
    corporate, I think it should be set up and tested there, before we give the
    final "YES" answer.

    -----Original Message-----
    From:   Ken Clark [SMTP:ken@gesn.com]
    Sent:   Thursday, March 23, 2000 2:00 PM
    To:     support@gesn.com
    Subject:        RE: USRobotics 56kb modems

      In the past, the 56k external USRobotics modem was not recommended for
    GEMS.

      Is this still true?

    Short answer yes.  Long answer, I don't think anyone has tried a 56k modems
    with the 1.14/1.15 revamped modem handling yet.  They might work now for
    all
    I know.  It would require significant testing before committing to a real
    account though.

    A more interesting question is, now that we have survived Puerto Rico and
    Fresno, are the Digi AccelPort/MODEM boxes on the official "supported"
    list.
    I suspect the short answer to that is "yes", although the people having to
    do said support should make the call.

    Ken

     << File: ATT00002.htm >>

- References:
  - RE: USRobotics 56kb modems
    - From: Jeff Hintz <jhglobal@earthlink.net>

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