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# followup :Fw: ERROR MESSAGES IN FRESNO- 1-17-20

- To: "Support" <support@gesn.com>
- Subject: followup :Fw: ERROR MESSAGES IN FRESNO- 1-17-20
- From: "Tari Runyan" <trglobal@earthlink.net>
- Date: Sun, 6 Jan 2002 09:49:01 -0700

After speaking with Dmitry ,
I had them do a clean install from the GemsIS 1-17-17 and still got the errors - we are not able to create a new database in 1-17-20 and generate ballots after installing and using 1-17-20 exe
We uninstalled and used the IS for 1-17-15 and got same errors - I can only figure that the IS for 15 and 17 have problems at this point
Karen Rhea drove over yesterday and she and I installed again 1-17-17 and got same errors - no way to generate ballots - we uninstalled and reinstalled IS1-17-15 - still no luck
so I had her uninstall and get IS for 1-17-2 - install and upgrade to 1-17-7-5
we were able to get the database to generate ballots and print and they could work on the March election - if we loaded 1-17-20 we got same errors as above - we did get fresh 1-17-20 exe from Karens laptop and tried that with same errors
HOWEVER _ we still need to upgrade them to 1-17-20 to allow for the ballots for VG2 which 1-17-7-5 does not generate correctly.
Fresno are not happy campers and the fact that we can use their db and get ballots on my system, Karens Dmitrys and the numerous other Ca accounts makes no difference to them. It doesn't work in Fresno (why I don't know) and therefore it is software (ours) and WE need to fix it.
I have had them replace the riched20.dll and verified that they are running SP6. I am at the end of my knowledge of what else to do and they expect this fixed tomorrow - that is where we are at present
ANY HELP from anyone will be greatly appreciated and many thanks to Karen for going over there yesterday-
Tari
----- Original Message -----
From: Tari Runyan
To: Support
Sent: Friday, January 04, 2002 2:18 PM
Subject: ERROR MESSAGES IN FRESNO- 1-17-20
from Fresno - running 1-17-20
We started to generate
ballots but got an error message:
> Internal Error. File: Text Cel.cpp, Line 364, Date: Dec 12 2001
>
> You press OK and the message goes away but it doesn't generate the
ballots.
also attached are 3 error messages they got tying to access db I sent them with ballot styles generated
THEY ARE DEAD IN WATER AT THIS POINT AND NEED HELP. THEY ARE TRYING TO GET ART OUT AND CANNOT EVEN GENERATE BALLOTS TO START THE PROCESS.
WHAT DO WE DO - THE ONLY THING I CAN THINK TO HAVE THEM DO IS A CLEAN INSTALL OF GEMS - SO THAT IS WHAT I AM HAVING THEM DO. AT THIS POINT I HAVE NO ANSWERS.
Does anyone have any advice I can send them??

Attachment: `Error Message-Generate ballots.doc`
Description: MS-Word document

Attachment: `Error msg-print proofs.doc`
Description: MS-Word document

Attachment: `Ballot No Longer Exists.doc`
Description: MS-Word document

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