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# RE: GEMS computer maintenance

- To: <support@gesn.com>
- Subject: RE: GEMS computer maintenance
- From: "Frank Kaplan" <fkglobal@earthlink.net>
- Date: Thu, 29 Mar 2001 10:05:34 -0700
- Importance: Normal
- In-reply-to: <NDBBJBKEHMHBEPDMLKOLOEBICOAA.ljdglobal@gesn.com>

I believe numerous customers have the extended Dell coverage through Wang. Global should have a record of the initial, and extended, warranty contract information.
Steve, perhaps you could turn this enquiry over to the assigned Project Manager. Your suggestion for written procedures outlining the process is a good one. This question comes up frequently.

> -----Original Message-----
> From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Larry Dix
> Sent: Thursday, March 29, 2001 10:09 AM
> To: support@gesn.com
> Subject: RE: GEMS computer maintenance

> We assume no liability in such a matter. We do not warranty any computer system. That warranty is between the customer and DELL. After the initial warranty period, the customer must contact DELL to get an extended maintenance agreement

> Larry J. Dix

> Vice President of Operations

> Global Election Systems

> -----Original Message-----
> From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Steve Knecht
> Sent: Thursday, March 29, 2001 10:37 AM
> To: Global Support
> Subject: GEMS computer maintenance

> What does the customer do when they are done with the initial DELL warranty? What is the process they use to get their GEMS computer under maintenance contract? Could support please outline procedures?

> Steve Knecht
> Global Election Systems
> 415-893-9941 office 415-893-9951 fax
> 415-225-6591 cell

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    - From: "Larry Dix" <ljdglobal@gesn.com>

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