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# RE: ftp site inaccessible to customers

- To: support@gesn.com
- Subject: RE: ftp site inaccessible to customers
- From: Robert Chen <robertc@gesn.com>
- Date: Thu, 20 Jun 2002 17:44:47 -0700
- Importance: Normal
- In-reply-to: <015d01c2189b$dcfa1690$0103a8c0@runyan001>

Tari,
Are you sure that customers cannot access the ftp site? I just tried from one of Alameda's county computers and it wasn't a problem. I remember there being some discussion about using the ftp protocol versus http protocol to access the site. I also received "you don't have permission" when I used http.
Try typing the following in your browser's address line: ftp://ftp.gesn.com
rob chen

> -----Original Message-----
> From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Tari Runyan
> Sent: Thursday, June 20, 2002 1:49 PM
> To: Support
> Subject: ftp site inaccessible to customers
> Importance: High
> How are we to be able to upgrade our customers if they are denied access to the ftp site to download the necessary files?
> We cannot email them as they are too big - and when we do their audio how do we get them the files?
> Please address this as we have people who need access and cannot get in.
> Thank you
> Tari

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