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# Serial Port \ Ras - not getting connectd on some R-6 units

- To: "Bugs List \(E-mail\)" <bugtrack@dieboldes.com>
- Subject: Serial Port \ Ras - not getting connectd on some R-6 units
- From: "Jeff Hintz" <jhglobal@earthlink.net>
- Date: Sat, 8 Dec 2001 08:59:03 -0600
- Importance: Normal

I was doing some training the past 2 days at Johnson County, KS. We were trying to do direct download via serial connection with Ras. On the first R-6 unit, it made the connection and authorized the user, but then just hung when it tried to do the download of the database info from GEMS. I then switched to a different R-6, and everything worked fine, we did several downloads without any problems. However, after adding
another 16 port Digibox, we could not get the serial connection. We thought that it was a configuration problem with the Digibox, however, again after switching to a different R-6, everything worked again. I went back and ran the Serial Port diagnostics on the R-6 units that quit working, and the diagnostics passed successfully, but still could not get a serial connection between the Host and the R-6.
One added item. When I did a GEMS / R-6 demonstration in Miami back in October, I had the same problem with getting a connection. After removing and adding my Com port to Ras, and retrying several times, I was finally able to get a connection.
Is this a serial problem, Ras problem, cable problem, or all of the above???
Thanks,
JEFF HINTZ
Global Election Systems

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