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# RE: R6 units freezing - how many elections on a unit?

- To: "'support@dieboldes.com'" <support@dieboldes.com>
- Subject: RE: R6 units freezing - how many elections on a unit?
- From: "Green, Pat" <GreenP@diebold.com>
- Date: Fri, 10 Jan 2003 08:26:47 -0500

Tari.
Can you tell us what customer this is and when they received their TS's? Also, what software rev were they using?
Thanks,
Pat

> -----Original Message-----
> From: Tari Runyan [mailto:tarir@dieboldes.com]
> Sent: Thursday, January 09, 2003 6:51 PM
> To: SUPPORT (E-mail)
> Subject: R6 units freezing - how many elections on a unit?
> this is from a customer - I like the Geek squad mention - anyone got any ideas - they will send the TS units in - but the question is why and what?
> thanks
> Tari
> During this past election we had 5 TS units
> (R6), which repeatedly froze during the process of voting. All connections were checked and there wasn't any indication of power fluctuations. Each
> unit was connected to an UPS (not in series). Rebooting corrected the problem, but it did reoccur frequently. Do you have any advice? Is this an hardware problem or a software problem?
> I was also trying to get a feel for how many elections we should leave in
> the backup directories on the TS. I know that it depends on the election
> and the number of times the unit was used. Does the Geek Squad have any
> recommendations?

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