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# Re: modem hangup

- To: "Nel Finberg\\" <nel@gesn.com>, "support" <support@gesn.com>
- Subject: Re: modem hangup
- From: "Ian Piper" <ian@gesn.com>
- Date: Tue, 25 Jan 2000 08:28:39 -0600
- References: <00c901bf66cb$2f5e0bb0$0a04a8c0@gesn.com>

Charlie was at Walton and Calhoun. I sent an e-mail for him a week or so ago explaining the situation at Walton. Both Walton and Calhoun have the same (exactly the same) VTS configuration. Calhoun's system works fine; Walton's doesn't. The problem seems to be in the phone line system at Walton. There is possibly a modem configuration that could remedy this situation.
Last I heard was that Tab or Charlie was contacting 3COM/US Robotics to determine a modem configuration that would work with Walton's phone lines.
I believe most of the other modem hang-up problems are with GEMS configurations.
To All: Have there been any other VTS modem hang-up problems recently other than Walton's?
Ian

> ----- Original Message -----
> From: Nel Finberg\
> To: support
> Sent: Monday, January 24, 2000 6:29 PM
> Subject: modem hangup

> Walton County, Florida, is experiencing the following upload problem: the first upload to a particular modem is successful, but the next upload attempt to the same modem returns a busy signal. The receiving modem may be successfully reset either by powering off and on again, or - configured with a handset - by lifting the receiver, then returning it to its cradle. This problem occurs consistently.

> I would like to compile a list of other clients that are experiencing this problem.

> Nel Finberg

- References:
  - modem hangup
    - From: "Nel Finberg\\" <nel@gesn.com>

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