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# RE: Upgrade Procedures

- To: "Support Team (E-mail)" <support@gesn.com>
- Subject: RE: Upgrade Procedures
- From: "Ken Clark" <ken@gesn.com>
- Date: Fri, 28 Jan 2000 10:45:29 -0600
- Importance: Normal
- In-reply-to: <01BF696F.D7D96C20@JEFF>

    > What are the procedures/policies for upgrading Gems for a
    > customer.  Do we
    > need to put in a work order, and then a CD is sent to the customer???

    This is a good question.  An even better question is what upgrades cost for
    customers that are no longer on a software maintenance agreement.  Maybe
    sales can answer that one?

    > Also, this is for upgrading my own system.  If I am upgrading from, let's
    > say version 1.11 to version 1.15, do I need to download all the
    > versions of
    > reports between those two version to have all of the latest reports, or
    > just the latest version of reports will contain all of the upgrades???
    >
    > Jeff Hintz
    > Global Election Systems
    >

    Just the latest.

    Ken

- References:
  - Upgrade Procedures
    - From: Jeff Hintz <jhglobal@earthlink.net>

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