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# RE: AVTS modem upload BS 4.3.11

- To: <support@dieboldes.com>
- Subject: RE: AVTS modem upload BS 4.3.11
- From: "Robert Chen" <robertc@dieboldes.com>
- Date: Sat, 2 Nov 2002 12:51:51 -0800
- Importance: Normal
- In-reply-to: <037201c281ef$5b5cf220$1702af0a@dieboldes.com>

    Tab,

    I am also seeing my settings (unchecking "Use software compression") being
    reset whenever I make any changes in the transfer results dialogue, i.e.
    host name, phone number, username, etc.

    So basically, in order for me to be able to modem in, I will have to make
    sure that everything lines up perfectly.  I am only using 2 modem
    accumulation sites so I think I can control the situation, however, I am
    concerned about the other jurisdictions.

    rob chen

    -----Original Message-----
    From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On
    Behalf Of Talbot Iredale
    Sent: Friday, November 01, 2002 1:41 PM
    To: support@dieboldes.com
    Subject: Re: AVTS modem upload BS 4.3.11

    Rob,

        There should be no 'correct slot'. The modem should work in either slot.

        As for the "Use Software Compression" this has always been set and has
    worked in the past. Do you have all of the service packs installed? There is
    a reference in Microsoft's Knowledge base about a problem with WinNT's RAS
    and software compression that was fixed in SP 4.

    Tab

    ----- Original Message -----
    From: "Robert Chen" <robertc@dieboldes.com>
    To: <support@dieboldes.com>
    Sent: Friday, November 01, 2002 12:03 PM
    Subject: RE: AVTS modem upload BS 4.3.11

    > Tab,
    >
    > So part of the problem I had with AVTS modems upload was that I had the PC
    > Modem card in the wrong slot...but I continued to have problems
    afterwards.
    >
    > I cannot get the AVTS unit to communicate with the GEMS server (cannot
    > ping), even though RAS Server has it connected on a port and assigned the
    > AVTS unit an IP address.
    >
    > I can only get the AVTS unit to communicate if I go into CE and modify the
    > GEMSHOST settings and uncheck "Use Software Compression" (not the default
    > settings).
    >
    > I cannot imagine that every county that modems does this change to get
    their
    > modems to communicate.  Is there a setting in RAS that would match the
    > default AVTS settings, because I have gone through what I think is
    > everything and cannot find it.
    >
    > Take care,
    >
    > rob chen
    >
    > -----Original Message-----
    > From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On
    > Behalf Of Talbot Iredale
    > Sent: Monday, October 28, 2002 2:06 PM
    > To: support@dieboldes.com
    > Subject: Re: AVTS modem upload BS 4.3.11
    >
    >
    > Rob,
    >
    >     What is the IP address of the GEMS machine? In particular are both the
    > GEMS machine and the AVTS machine on the same 'network'?
    >
    > Tab
    >
    > ----- Original Message -----
    > From: "Robert Chen" <robertc@dieboldes.com>
    > To: <support@gesn.com>
    > Sent: Monday, October 28, 2002 1:30 PM
    > Subject: AVTS modem upload BS 4.3.11
    >
    >
    > >
    > >
    > > Hi,
    > >
    > > Found something interesting here in Alameda County, and want to see if
    > > anyone has found this in the field.  Especially those of you who are
    doing
    > > AVTS (we don't do AVOS) modem upload from the precincts.
    > >
    > > Running:
    > > BS 4.3.11
    > > GEMS 1.18.14
    > > NT 4.0 6a
    > >
    > > I am dialing the central computer's bank of modems (connected via Digi
    PCI
    > > X/em) and connecting to NT's Remote Access Server.  I have assigned a ip
    > > pool (166.107.248.210 to 220) and the AVTS with PCMCIA card modems dial
    in
    > > okay, and make a connection with the RAS server.  I can see the assigned
    > ip
    > > address to the incoming AVTS unit.  However, when I try uploading, it
    > gives
    > > and error: "no connection to host".  Yes, I have confirmed the HOST name
    > and
    > > tried the IP address.
    > >
    > > I tried pinging the AVTS unit and only get timeouts.  I then tried
    > > simulating the connection with my laptop and was able to successfully
    > > upload.  I was also able to ping my laptop from the server and vice
    versa.
    > >
    > > At this point, I do not think, despite the port information displayed by
    > RAS
    > > Server, that the AVTS was taking the ip address.
    > >
    > > I am sure I am probably doing something wrong and would appreciate some
    > > enlightenment.
    > >
    > > rob chen

- References:
  - Re: AVTS modem upload BS 4.3.11
    - From: "Talbot Iredale" <tiredale@dieboldes.com>

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