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# RE: Gems 1-17 user guide rev 7 on staff site

- To: "'support@dieboldes.com'" <support@dieboldes.com>
- Subject: RE: Gems 1-17 user guide rev 7 on staff site
- From: "Green, Pat" <GreenP@diebold.com>
- Date: Thu, 2 Jan 2003 14:18:01 -0500

Josh,
That wasn't my point. File Access is fine. When Tari asked about having difficulty downloading a file (which happened to contain a user manual), I mistakenly went right to file access instead of documentation. I might have realized my mistake except I found GEMS user manuals there and assumed I had found the right place. My question was why do these two directories each have a different subset of GEMS users manuals? File access/docs/ has 1-11 and three versions of 1-18 while Documentation/GEMS/User Guides has 1-11, 1-17, and 1-18. One possible answer is that one place contains works in process while the other is released manuals, but I couldn't tell for sure. No big deal. Just wondering.
Pat

> -----Original Message-----
> From: Josh Gardner [mailto:josh@dieboldes.com]
> Sent: Thursday, January 02, 2003 1:48 PM
> To: support@dieboldes.com
> Subject: RE: Gems 1-17 user guide rev 7 on staff site
> Pat,
> Perhaps the naming isn't clear. 'File Access' is the utility that I wrote to replace FTP access.
> I didn't want to continue calling it "FTP Access" as that was no longer accurate.
> However, if this is confusing people, I may change the wording to something a little clearer.
> Josh.

> > -----Original Message-----
> > From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Green, Pat
> > Sent: 02.01.2003 10:31
> > To: 'support@dieboldes.com'
> > Subject: RE: Gems 1-17 user guide rev 7 on staff site
> > FYI. When I looked earlier, I was looking in the wrong place. I was looking in docs under "file access" rather than "Documentation". Why do we have both places? ...Pat

> > > -----Original Message-----
> > > From: Nel Finberg [mailto:nel@dieboldes.com]
> > > Sent: Thursday, January 02, 2003 1:08 PM
> > > To: support@dieboldes.com
> > > Subject: RE: Gems 1-17 user guide rev 7 on staff site
> > > Tari, I experience no problem accessing this document at https://staff.dieboldes.com/docs/gems/data/GEMS_1-17_Users_Guide_Revision_7.0.pdf. The access thread from the staff home page is Documentation -> GEMS -> User Guides -> 'PDF', selected next to 'GEMS User's Guide Revision 7.0'.
> > > Nel

> > > > -----Original Message-----
> > > > From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Tari Runyan
> > > > Sent: January 2, 2003 9:13 AM
> > > > To: support@dieboldes.com
> > > > Subject: Re: Gems 1-17 user guide rev 7 on staff site
> > > > got it

> > > > > ----- Original Message -----
> > > > > From: Green, Pat
> > > > > To: 'support@dieboldes.com'
> > > > > Sent: Thursday, January 02, 2003 9:02 AM
> > > > > Subject: RE: Gems 1-17 user guide rev 7 on staff site
> > > > > I can't find it at all. I see 1-11 and various versions of 1-18, but no 1-17. I assume you are looking in the docs directory. ...Pat

> > > > > > -----Original Message-----
> > > > > > From: Tari Runyan [mailto:tarir@dieboldes.com]
> > > > > > Sent: Thursday, January 02, 2003 10:37 AM
> > > > > > To: SUPPORT (E-mail)
> > > > > > Subject: Gems 1-17 user guide rev 7 on staff site
> > > > > > I have tried to get this doc several times and it appears to be empty or broken - can someone please load it up there or tell me what I am doing wrong?
> > > > > > Thanks
> > > > > > Tari

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