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# Re: Removing the date on the AV Tapes

- To: <support@gesn.com>
- Subject: Re: Removing the date on the AV Tapes
- From: "Barry Herron" <bhglobal@earthlink.net>
- Date: Fri, 27 Oct 2000 14:43:54 -0500

    Having just returned from the road all week I too am late to read this
    dissertation.  I agree with Larry's statements.  Please expect the "setting
    of customer expectations" to be a topic of discussion at the sales meetings.
    Barry
    -----Original Message-----
    From: Larry Dix <ljdglobal@gesn.com>
    To: support@gesn.com <support@gesn.com>
    Date: Thursday, October 26, 2000 12:03 PM
    Subject: RE: Removing the date on the AV Tapes

    >After reading all of the threads of this message, I feel bad that I have
    >been out of the office for the first part of this week.  The issue being
    >that I do not believe that support should ever go on record as saying we
    >should make a customer suffer.  I do however, believe in being compensated
    >for the valuable time that is spent in regards to a problem that was
    >customer created.  If we have the means and knowledge to make that customer
    >look good and in turn we are duly compensated, then that is the policy that
    >we will follow.  We are a very peculiar organization in the fact that
    >sometimes we go out of our way to not bill a customer, when in fact if we
    >set the correct expectations with the customer, a bill for our services
    >would be welcome in the absence of having the customer look bad.
    >
    >
    >-----Original Message-----
    >From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of
    >Tyler Links
    >Sent: Monday, October 23, 2000 11:56 AM
    >To: support@gesn.com
    >Subject: RE: Removing the date on the AV Tapes
    >
    >
    >We should do nothing here.  The client should suffer.  We should not be
    >spending valuable time this close to the election creating and installing a
    >new ABasic file because the customer's "forgetfulness" (leastways, not
    >without charging an obscene amount of money).
    >
    >Tyler
    >
    >-----Original Message-----
    >From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of
    >Mike Brown
    >Sent: Monday, October 23, 2000 10:29 AM
    >To: support@gesn.com
    >Subject: Removing the date on the AV Tapes
    >
    >Beth Kish in Cobb county has forgotten to change the date in GEMS, and now
    >she has a date problem on her AV tapes.  She is becoming very insistent
    that
    >we find a solution for her forgetfulness.  She would be happy if we could
    >just remove the date from the tapes all together.  Are we able to modify
    the
    >A-Basic file for her to remove the date stamp on the tape?  What is the
    best
    >course of action. I have already told her we can't be changing anything
    this
    >late in the game, but as usual the client is getting persistent.
    >
    >Mike
    >
    >

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