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# RE: Dell's Support of USB Ports

- To: <support@dieboldes.com>
- Subject: RE: Dell's Support of USB Ports
- From: "Robert McDonald" <rmcdonald@dieboldes.com>
- Date: Tue, 11 Feb 2003 10:24:35 -0600
- Importance: Normal
- In-reply-to: <DOEOIJEHNNBPBJOLJOFCIEMMCAAA.ggoodwin@dieboldes.com>

do you get a yellow question mark in system hardware? as if windows doesn't have a driver?

> -----Original Message-----
> From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of George Goodwin
> Sent: Tuesday, February 11, 2003 10:11 AM
> To: support@dieboldes.com
> Subject: RE: Dell's Support of USB Ports

> Yes. Windows sees a device attached but it doesn’t associate a driver with it.

> -----Original Message-----
> From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Robert McDonald
> Sent: Tuesday, February 11, 2003 11:06 AM
> To: support@dieboldes.com
> Subject: RE: Dell's Support of USB Ports

> you have to enable the USB in the system BIOS first. have you done this?

> -----Original Message-----
> From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of George Goodwin
> Sent: Tuesday, February 11, 2003 10:04 AM
> To: support@dieboldes.com
> Subject: RE: Dell's Support of USB Ports

> Windows is unable to identify, detected USB devices like microphones, mice, or keyboards. All of these devices are detected and work another computer. To take the Windows out of the picture, I booted the server with a USB keyboard and it would not post the BIOS or enter setup.

> -----Original Message-----
> From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Robert McDonald
> Sent: Tuesday, February 11, 2003 10:52 AM
> To: support@dieboldes.com
> Subject: RE: Dell's Support of USB Ports

> what problems are you having with the USB?

> -----Original Message-----
> From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of George Goodwin
> Sent: Tuesday, February 11, 2003 9:50 AM
> To: support@dieboldes.com
> Subject: Dell's Support of USB Ports

> On two different occasions I have contacted Dell regarding problems with the USB ports on a PE4600 server. Each of the Dell representatives I spoke with stated that Dell does not support the USB ports on this server and that they are there for future use. Has anyone else encountered this?

> George Goodwin

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