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# RE: Ts units modem in and phone just rings - OS units modem in fine

- To: <support@dieboldes.com>
- Subject: RE: Ts units modem in and phone just rings - OS units modem in fine
- From: "James Rellinger" <jamesrellinger@dieboldes.com>
- Date: Wed, 30 Oct 2002 17:20:58 -0500
- Importance: Normal
- In-reply-to: <003d01c2805d$4f1734f0$0203a8c0@des002>

Tari;
You might try to place an analog telephone on the server side, dial up the GEMS from the AVTS R6, answer the analog phone manually and listen for a MODEM tone emanating from the AVTS R6. This would help narrow things down a bit. I had a bad analog line in my lab here in Georgia. The GEMS hosted external MODEM would not answer until BellSouth fixed my phone line.
James Rellinger

> -----Original Message-----
> From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Tari Runyan
> Sent: Wednesday, October 30, 2002 4:43 PM
> To: support@dieboldes.com
> Subject: Re: Ts units modem in and phone just rings - OS units modem in fine

> > ----- Original Message -----
> > From: Green, Pat
> > To: 'support@dieboldes.com'
> > Sent: Wednesday, October 30, 2002 1:39 PM
> > Subject: RE: Ts units modem in and phone just rings - OS units modem in fine
> > I took your statement literally that "the TS units just ring and ring". Do you know that is what is really happening?
> > when they dial the line form a handset it rings and rings - after uploading an AccuVote OS.
> > The settings have been checked at both the Gems end and the TS end and I am of the opinion that it may be a bad modem card - since it worked fine from another office across town using a TS and a different modem card. Thanks for the input.
> > we'll track it down
> > If GEMS answers, connects, and then disconnects there are many more possibilities.
> > T

> > > -----Original Message-----
> > > From: Tari Runyan [mailto:tarir@dieboldes.com]
> > > Sent: Wednesday, October 30, 2002 3:21 PM
> > > To: support@dieboldes.com
> > > Subject: Re: Ts units modem in and phone just rings - OS units modem in fine
> > > no - checked that - what about remote access in W2000

> > > > ----- Original Message -----
> > > > From: Green, Pat
> > > > To: 'support@dieboldes.com'
> > > > Sent: Wednesday, October 30, 2002 1:08 PM
> > > > Subject: RE: Ts units modem in and phone just rings - OS units modem in fine
> > > > Wrong phone number? The modem can't know who's calling until it answers so it can't "not answer" just for TS's. ...Pat

> > > > > -----Original Message-----
> > > > > From: Tari Runyan [mailto:tarir@dieboldes.com]
> > > > > Sent: Wednesday, October 30, 2002 3:00 PM
> > > > > To: SUPPORT (E-mail)
> > > > > Subject: Ts units modem in and phone just rings - OS units modem in fine
> > > > > Does anyone know why the OS units can dial in and upload fine in W2000 and 1-17-23 but the TS units just ring and ring and message says no carrier detected ?
> > > > > Same phone number - same database - same modems - is there something I am missing here?
> > > > > Thanks
> > > > > Tari

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    - From: "Tari Runyan" <tarir@dieboldes.com>

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