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# Re: Potential Issue 4.3.11 BS

- To: <support@dieboldes.com>
- Subject: Re: Potential Issue 4.3.11 BS
- From: "Talbot Iredale" <tiredale@dieboldes.com>
- Date: Tue, 5 Nov 2002 14:42:12 -0800
- References: <BGEHKJIECLINKNNBNGPOEEMJCOAA.don@dieboldes.com>

Don,
This problem will re-occur after casting the same number of ballots as before (ie every 100 ballots). The best solution is to re-boot the system every 100 ballots (or so) while at the Insert Voter Card screen.
Tab

> ----- Original Message -----
> From: Don Vopalensky
> To: support@dieboldes.com
> Sent: Tuesday, November 05, 2002 4:24 PM
> Subject: RE: Potential Issue 4.3.11 BS
> Tab, some of the units, seems like most are freezing, not allowing them to respond. If they reboot, it may solve the problem for a while, but usually comes back. Are we running the risk of losing votes by powering down and up a number of times.

> > -----Original Message-----
> > From: owner-support@die boldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Talbot Iredale
> > Sent: Tuesday, November 05, 2002 2:09 PM
> > To: support@dieboldes.com
> > Subject: Re: Potential Issue 4.3.11 BS
> > I have tracked down the problem.
> > The problem is with the memory for the text on the Instruction screen not being released after it has been used. This problem was fixed in BS 4.1.12.
> > Tab

> > > ----- Original Message -----
> > > From: Nel Finberg
> > > To: support@dieboldes.com
> > > Sent: Wednesday, November 06, 2002 4:38 AM
> > > Subject: RE: Potential Issue 4.3.11 BS
> > > Steve, Tab is looking at this, and will call Merle from the KSU Election Center when he is able to provide more meaningful information.
> > > Nel

> > > > -----Original Message-----
> > > > From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Steve Moreland
> > > > Sent: Tuesday, November 05, 2002 1:34 PM
> > > > To: Support
> > > > Subject: Potential Issue 4.3.11 BS
> > > > In Ga. we're seeing the following error:
> > > > "Program Memory Critically Low"
> > > > The directions we've received are:
> > > > 1) touch the OK button
> > > > 2) Do you wish to convert stored memory to program memory? - Touch OK or yes
> > > > Once the ballot has been cast, re-boot the machine, and continue voting.
> > > > Regards,

> > > > Steve Moreland
> > > > Director of Customer Service
> > > > Diebold Election Systems, Inc.
> > > > 1-800-433-8683
> > > > 972-542-6000
> > > > stevem@dieboldes.com

- Follow-Ups:
  - RE: Potential Issue 4.3.11 BS
    - From: "Ken" <ken@dieboldes.com>

- References:
  - RE: Potential Issue 4.3.11 BS
    - From: "Don Vopalensky" <don@dieboldes.com>

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