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# RE: Spyrus units going down -March 2002

- To: <bugtrack@dieboldes.com>
- Subject: RE: Spyrus units going down -March 2002
- From: "Ken Clark" <ken@dieboldes.com>
- Date: Mon, 25 Mar 2002 16:15:00 -0800
- Importance: Normal
- In-reply-to: <023801c1d112$d340f270$3c03a8c0@obrien>

…or don’t contact Spyrus regarding the 10 minute timeout if you feel you don’t need to. Whatever.

Here are the results of my tests:

50195: turns on but not off is interesting

Unit made it all the way to my desk in the “permanently on” mode. This unit does not respond to keypad events at all (no beeps). 5 minutes with battery out cures the problem.

50314: squares mode of failure

Couldn’t get the cover off. Stripped the screws trying.

50200: won’t power on mode of failure. please try to turn it on a few more times before sending in case its like 50204

Dead batteries. Wouldn’t power on with original batteries even after 10 minutes. New batteries powered on right away.

50158: sounds like it works but was never loaded

Dead batteries. Unit didn’t display “Card Manager 1.1.2” when powered on, just Insert Manager Card. New batteries cured the problem. Tried old batteries in another unit and got a very faint “PAR2 boot” on the LCD. I guess they were right on the edge of being dead.

50204: working sorta, but maybe I get to watch it fail again

Played with it until I got bored (10 minutes – good measurement of attention span) and it wouldn’t fail.

Conclusions:

Not many. The units obviously have some sort of power after calc/off it pressed, and this power remains for minutes even after the batteries are removed. That is a serious problem in of itself. One of the underlying premises with the unit was that the worst that could happen is you have to power off/on the unit to solve a given problem. This premise no longer holds true.

Ken

-----Original Message-----
From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com] On Behalf Of Ian S. Piper
Sent: Thursday, March 21, 2002 11:59 AM
To: bugtrack@dieboldes.com
Subject: RE: Spyrus units going down -March 2002

I don't need to contact Spyrus on the "10 minute battery out" issue. It's right in operator's guide. Did you not read that PDF file I sent yesterday as an attachment to this message thread?

We'll have a chat with the Spyrus folk on that one unit that doesn't power up on either our application or theirs (calculator.)

BTW: I'm still sending those five readers to you. They're already boxed with customs forms filled out and waiting for pickup. Enjoy.

Sincerely,

Ian S. Piper

Diebold Election Systems, Inc.

- References:
  - RE: Spyrus units going down -March 2002
    - From: "Ian S. Piper" <ian@dieboldes.com>

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