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# Re: Ts units modem in and phone just rings - OS units modem in fine

- To: <support@dieboldes.com>
- Subject: Re: Ts units modem in and phone just rings - OS units modem in fine
- From: "Tari Runyan" <tarir@dieboldes.com>
- Date: Wed, 30 Oct 2002 14:42:43 -0700
- References: <621FD3E588CC1B47A560B16C666D4039A662D4@MSEXCH15>

> ----- Original Message -----
> From: Green, Pat
> To: 'support@dieboldes.com'
> Sent: Wednesday, October 30, 2002 1:39 PM
> Subject: RE: Ts units modem in and phone just rings - OS units modem in fine
> I took your statement literally that "the TS units just ring and ring". Do you know that is what is really happening?
> when they dial the line form a handset it rings and rings - after uploading an AccuVote OS.
> The settings have been checked at both the Gems end and the TS end and I am of the opinion that it may be a bad modem card - since it worked fine from another office across town using a TS and a different modem card. Thanks for the input.
> we'll track it down
> If GEMS answers, connects, and then disconnects there are many more possibilities.
> T

> > -----Original Message-----
> > From: Tari Runyan [mailto:tarir@dieboldes.com]
> > Sent: Wednesday, October 30, 2002 3:21 PM
> > To: support@dieboldes.com
> > Subject: Re: Ts units modem in and phone just rings - OS units modem in fine
> > no - checked that - what about remote access in W2000

> > > ----- Original Message -----
> > > From: Green, Pat
> > > To: 'support@dieboldes.com'
> > > Sent: Wednesday, October 30, 2002 1:08 PM
> > > Subject: RE: Ts units modem in and phone just rings - OS units modem in fine
> > > Wrong phone number? The modem can't know who's calling until it answers so it can't "not answer" just for TS's. ...Pat

> > > > -----Original Message-----
> > > > From: Tari Runyan [mailto:tarir@dieboldes.com]
> > > > Sent: Wednesday, October 30, 2002 3:00 PM
> > > > To: SUPPORT (E-mail)
> > > > Subject: Ts units modem in and phone just rings - OS units modem in fine
> > > > Does anyone know why the OS units can dial in and upload fine in W2000 and 1-17-23 but the TS units just ring and ring and message says no carrier detected ?
> > > > Same phone number - same database - same modems - is there something I am missing here?
> > > > Thanks
> > > > Tari

- Follow-Ups:
  - RE: Ts units modem in and phone just rings - OS units modem in fine
    - From: "James Rellinger" <jamesrellinger@dieboldes.com>

- References:
  - RE: Ts units modem in and phone just rings - OS units modem in fine
    - From: "Green, Pat" <GreenP@diebold.com>

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