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# RE: Spyrus - Staying stuck in "ON"

- To: <support@dieboldes.com>
- Subject: RE: Spyrus - Staying stuck in "ON"
- From: "Ken Clark" <ken@dieboldes.com>
- Date: Mon, 20 Jan 2003 11:04:23 -0800
- Importance: Normal
- In-reply-to: <KCEPLPPMGEHBBBPPLNGMEEFPCHAA.skglobal@earthlink.net>

    Yes, we have seen it.  I assume it is 'on' and also not functioning.  That is, all
    keystrokes (including 'off') are ignored.

    It is a flaw with the hardware.  Spyrus claims it is a problem with faulty smart
    cards being inserted into their reader.  That is, it is CardLogix' problem.  My
    comment to Spyrus was that their hardware should be immune to such cards if they
    exist.  [I am not entirely convinced they do.]

    The only solution is to take the batteries out of the unit, wait a few minutes, and
    put them back in.  For older Spyrii you would need to leave the batteries out for up
    to 10 minutes to clear the problem.  Newer Spyrii take less time to reset, though I
    can't quote you a number (couple of min?).  It is a bit academic though, since this
    isn't in general an operation you want to perform in the polling place.  Note the
    programmed smart card data will be retained even after the batteries are removed.

    The only consolation I can offer is that the rate for this mode of failure seems to
    be quite low.

    Ken

    -----Original Message-----
    From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of
    Steve Knecht
    Sent: Monday, January 20, 2003 10:01 AM
    To: support@dieboldes.com
    Subject: Spyrus - Staying stuck in "ON"

    Anyone else noticing that the Spyrus units are getting "stuck" in ON
    position?  Have you found a way to fix them?

- Follow-Ups:
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- References:
  - Spyrus - Staying stuck in "ON"
    - From: "Steve Knecht" <skglobal@earthlink.net>

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