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# Re: R6 units freezing - how many elections on a unit?

- To: <support@dieboldes.com>
- Subject: Re: R6 units freezing - how many elections on a unit?
- From: "Tari Runyan" <tarir@dieboldes.com>
- Date: Fri, 10 Jan 2003 14:36:13 -0700
- References: <KCEPLPPMGEHBBBPPLNGMIECNCHAA.skglobal@earthlink.net>

BTW - is the attached ok to send to TS customers ???
Steve????
Tari

> ----- Original Message -----
> From: Steve Knecht
> To: support@dieboldes.com
> Sent: Friday, January 10, 2003 1:44 PM
> Subject: RE: R6 units freezing - how many elections on a unit?
> Tari,
> Please provide more information in these emails regarding who the customer is, the person reporting this, etc.

> > -----Original Message-----
> > From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Tari Runyan
> > Sent: Thursday, January 09, 2003 3:51 PM
> > To: SUPPORT (E-mail)
> > Subject: R6 units freezing - how many elections on a unit?
> > this is from a customer - I like the Geek squad mention - anyone got any ideas - they will send the TS units in - but the question is why and what?
> > thanks
> > Tari
> > During this past election we had 5 TS units
> > (R6), which repeatedly froze during the process of voting. All connections were checked and there wasn't any indication of power fluctuations. Each
> > unit was connected to an UPS (not in series). Rebooting corrected the problem, but it did reoccur frequently. Do you have any advice? Is this an hardware problem or a software problem?
> > I was also trying to get a feel for how many elections we should leave in
> > the backup directories on the TS. I know that it depends on the election
> > and the number of times the unit was used. Does the Geek Squad have any
> > recommendations?

Attachment: `Material Return Procedure R3.pdf`
Description: Adobe PDF document

- References:
  - RE: R6 units freezing - how many elections on a unit?
    - From: "Steve Knecht" <skglobal@earthlink.net>

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