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# RE: Error in starting RAS

- To: <support@dieboldes.com>
- Subject: RE: Error in starting RAS
- From: "Jason Wong" <jasonw@dieboldes.com>
- Date: Tue, 24 Sep 2002 11:01:45 -0700
- Importance: Normal
- In-reply-to: <NFEJJBBFDHGKNKDBFCODEECKCDAA.jamesrellinger@dieboldes.com>

Just as a note, further down the report in Bugzilla, the bug was stated to be actually fixed in BS 4.1.14.

Jason

-----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of James Rellinger
Sent: September 24, 2002 10:49 AM
To: support@dieboldes.com
Subject: RE: Error in starting RAS

Hmmm...That was the message as was reported by the County Elections Officer. I had her read it to me right from her AVTS R6 screen. I have viewed the posted report as follows:

>     Gems 1.18.11

>     Win CE 3.0 July 5, 2002

>     Windows XP

>     Tab is aware of this problem but I'm entering it into Bugzilla.

>     Configured the TS and Windows XP to use RAS. >From the TS when I click

>     on 'Connect' I get an error msg saying 'Ras unable to connect.  Incorrect setup

>     information specified.'

> Additional Comments From Talbot R. Iredale 2002-07-15 19:49

>     This is now fixed and will be in BS 4.1.13.

>     The problem was that the RAS Phone entry was being corrupted because the

>     totalLen variable was not being set before saving.

The software/firmware combinations providing my end-user's error are listed below. How do I proceed from here? Please advise.

· Windows 2000 Server

· GEMS 1.17.17

· WinCE 3.0

· Ballot Station 4.1.11

Best Regards,
James P. Rellinger, MCSE

Manager of Engineering, Georgia Operations
Diebold Election Systems

(770) 231-6468

@@@@@@@@@@@@@@@@@@@@

> -----Original Message-----
> From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Ken
> Sent: Tuesday, September 24, 2002 12:40 PM
> To: support@dieboldes.com
> Subject: RE: Error in starting RAS

> Curious: what is the actual error message? “Wrong information specified” or “incorrect set-up information specified”? My search yesterday came up empty when I did a search on the former, as reported by James.

> Ken

> -----Original Message-----
> From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Talbot Iredale
> Sent: Tuesday, September 24, 2002 9:17 AM
> To: support@dieboldes.com
> Subject: Re: Error in starting RAS

> This bug was reported and fixed. See http://staff.dieboldes.com/bugzilla/show_bug.cgi?id=1358

> Talbot Iredale, P.Eng.
> Sofware Development Manager
> Diebold Election Systems
> Phone (604) 261-6313
> Fax (604) 261-9226

> > ----- Original Message -----

> > From: James Rellinger

> > To: Diebold Support

> > Sent: Monday, September 23, 2002 12:15 PM

> > Subject: Error in starting RAS

> > Team;

> > I have taken a support call from a Georgia user who has reported the following error on the AVTS R6 unit:

> > · Error in starting RAS. Wrong information specified.

> > This is on WinCE 020808 / BS 4.1.11 using the 56k PCM/CIA MODEM. I have checked all the user entry data for phone number, host name, username and password. The unit pops this dialog box within moments of the command to dial. This is a confirmed analog phone line. Please advise.

> > Best Regards,
> > James P. Rellinger, MCSE

> > Manager of Engineering, Georgia Operations
> > Diebold Election Systems

> > (770) 231-6468

> > @@@@@@@@@@@@@@@@@@@@

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