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# RE: Manager Card vs Administrator Card

- To: <support@gesn.com>
- Subject: RE: Manager Card vs Administrator Card
- From: "Ken Clark" <ken@gesn.com>
- Date: Thu, 30 May 2002 17:44:02 -0800
- Importance: Normal
- In-reply-to: <LGEBJLEPICBGOLMNFIKCEEOMCAAA.spdiebold@earthlink.net>

Baring divine executive committee intervention to the contrary, and baring procurement issues not in my control, yes, the cards will have Supervisor printed on them.

At the very least, if it does not say Supervisor on the smart cards, then your customer will be asking you why the AVTS user interface button you press to get into the super-user-I-am-all-powerful-mode says “Supervisor” and not something else. Which is what started this issue in the first place.

Ken

-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com] On Behalf Of Sue Page
Sent: Thursday, May 30, 2002 4:09 PM
To: support@gesn.com
Subject: RE: Manager Card vs Administrator Card

Ken:

I'm sorry . . . didn't mean to beat a dead horse.

Maryland is due to receive a significant number of (Manager) cards from Card Logic. Will they now have Supervisor printed on them? They need to know so they can complete their pollworker training manuals for the September Primary.

Sue

> -----Original Message-----
> From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Ken Clark
> Sent: Thursday, May 30, 2002 1:34 PM
> To: support@gesn.com
> Subject: RE: Manager Card vs Administrator Card

> This isn’t an opinion thing, guys. The term is supervisor. End communication.

> Ken

> -----Original Message-----
> From: owner-support@gesn.com [mailto:owner-support@gesn.com] On Behalf Of Nel Finberg
> Sent: Thursday, May 30, 2002 8:15 AM
> To: support@gesn.com
> Subject: Re: Manager Card vs Administrator Card

> Personally, I don't have much of an opinion one way or another. However, the term 'Supervisor' is used in a slightly different context for the AccuVote-OS and AccuVote-TS products, as I have explained in a prior submission. All product documentation currently refers to the Administrator card, not a Supervisor card. Nonetheless, implementing this terminology change in our documentation is trivial.

> Nel

> > ----- Original Message -----

> > From: Ian S. Piper

> > To: Support (E-mail)

> > Sent: Thursday, May 30, 2002 7:19 AM

> > Subject: RE: Manager Card vs Administrator Card

> > I'm moving this to the support list.

> > There appears to be some campaigning going on. I was only aware of the one camp that supported "Supervisor", but there is now a surprise candidate, "Administrator", that has just announced his/her nomination.

> > I believe that the term "Supervisor" was posted to both the support and Sales Lists requesting comments on the use of that term. As there was only limited but positive response (and no other candidates), it was decided that "Supervisor" would be used on the previously known "Manager Cards".

> > "Supervisor" was nominated early due to the fact this term is entrenched in not only the AV-TS software/documentation but also the AV-OS software/documentation. The idea was to create consistency across our product lines. It was a good idea before an unknown campaign was being developed by some special interest groups. Now we may have a real political situation.

> > Since the quiet acceptance of "Supervisor", development has been moving forward with the use of this term on smart card artwork and any other areas that required changes to maintain the desired consistency.

> > When it comes down to a customer wanting a custom term used on their smart cards, there are two factors to consider. One is "the customer is always right" but have them pay for it. I.e., they can pay to have documentation changed and to have smart cards replaced. The other factor is "do we want to support customization in the field?" Consider a first line telephone support person getting calls about Manager Cards, Supervisor Cards, Administrator Cards, Overseer Cards, Top of the Food Chain Cards, and having all of those terms mean the same thing depending on what account he/she is talking to.

> > IMHO, I think we should stick to the one term, "Supervisor." The customers will accept if an outrageous price tag is attached for changing it.

> > Sincerely:

> > Ian S. Piper

> > Diebold Election Systems, Inc.

> > 972.542.6000

> > > -----Original Message-----
> > > From: owner-bugtrack@gesn.com [mailto:owner-bugtrack@gesn.com]On Behalf Of Green, Pat
> > > Sent: Thursday, May 30, 2002 6:58 AM
> > > To: 'bugtrack@gesn.com'
> > > Subject: RE: Manager Card vs Administrator Card

> > > I hope I am the only one who is confused, but I doubt it. Brian Brucker (DES Procurement) is in the process of changing the Manager cards to Supervisor cards. We were told that Supervisor matched most of the documentation. Which should it be? ...Pat

> > > > -----Original Message-----
> > > > From: Nel Finberg [mailto:nel@gesn.com]
> > > > Sent: Wednesday, May 29, 2002 9:14 PM
> > > > To: bugtrack@gesn.com
> > > > Subject: Re: Manager Card vs Administrator Card

> > > > FWIW this card is universally refered to as Administrator card in our product documentation.

> > > > Nel

> > > > > ----- Original Message -----

> > > > > From: Sue Page

> > > > > To: bugtrack

> > > > > Sent: Wednesday, May 29, 2002 6:05 PM

> > > > > Subject: Manager Card vs Administrator Card

> > > > > Maryland joins those requesting that Manager Cards be called Administrator
> > > > > Cards (to achieve standardization of terms).
> > > > > What is the status of this request?
> > > > > Sue Page
> > > > > Maryland Assistant Project Manager
> > > > > Diebold Election Systems, Inc.
> > > > > suep@gesn.com
> > > > > 410-286-2834
> > > > > cell 443-404-9621
> > > > > https://www.mdvotes.org/

- References:
  - RE: Manager Card vs Administrator Card
    - From: "Sue Page" <spdiebold@earthlink.net>

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