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# AccuVote TS errors and software

- To: <support@dieboldes.com>
- Subject: AccuVote TS errors and software
- From: "Lesley Thompson" <lesley@dieboldes.com>
- Date: Fri, 22 Nov 2002 12:10:54 -0600
- Organization: Diebold Election Systems, Inc.

Greetings...I am sitting here with Phil Wylie of AVTS repair fame and he has a message for all:
On units that show "system halt" errors or lose the touchscreen, etc. typically we have discovered these to be software related.
Units that show two memory totals when turn on machine:
8meg memory
8meg memory
these units can be reformatted with WinCE 3.0 (8.8.02) and should stop these system halt errors.
The units need to be reformatted with WinCE and have Ballot Station re-installed.
Should be seeing 16mg memory indicated at boot.
Have found that each level of Ballot Station software works best with specific WinCE editions.
For example: WinCE 2.1.2 goes with 4.1.xx
Win CE 3.0 (8/8/02) goes with 4.3.xx
BS 4.1.x may work with WinCE 3.0, but will occasionally need to be rebooted to clear memory. If not, unit will lock up and touchscreen becomes non-functioning.
We have found that by resolving the software issues, motherboards that at first showed errors, are in fact now fine.
If you have questions or want further info, call Phil in McKinney.
______________________________________________________________________________________________________________
Lesley Koop Thompson
Customer Service Project Manager
Diebold Election Systems, Inc.
415-235-6553 (office cell)
512-413-7618 (cell)
lesley@dieboldes.com

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