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# RE: Potential Issue 4.3.11 BS

- To: <support@dieboldes.com>
- Subject: RE: Potential Issue 4.3.11 BS
- From: "Nel Finberg" <nel@dieboldes.com>
- Date: Wed, 6 Nov 2002 08:44:24 -0800
- Importance: Normal
- In-reply-to: <PFEAKEBBNHJMMBLLOGGACEMMCMAA.stevem@dieboldes.com>

We performed a global outreach to all Georgia regional technicians in order to promote the automatic re-booting of AccuVote-TS units that had reached a count of about 100 ballots. It seems that now that we are well past election close, the above procedure seemed to have been effective, as minimal persistence of the problem was reported thereafter.
Ken, your message seems to conflict with the information we were provided by Tab. How about talking to him about this ...
Nel
-----Original Message-----
From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Steve Moreland
Sent: Tuesday, November 05, 2002 4:56 PM
To: support@dieboldes.com
Subject: RE: Potential Issue 4.3.11 BS

> One correction since I started this string is that it's BS 4.1.11 not 4.3.11.

> Steve Moreland
> Director of Customer Service
> Diebold Election Systems, Inc.
> 1-800-433-8683
> 972-542-6000
> stevem@dieboldes.com

> > -----Original Message-----
> > From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Ken
> > Sent: Tuesday, November 05, 2002 6:47 PM
> > To: support@dieboldes.com
> > Subject: RE: Potential Issue 4.3.11 BS

> > Don has a valid concern here in his last sentence though. Rebooting the machines all day won’t exactly help your chances with the votes. Unfortunately, if you are out of memory, you are out of memory. It’s not like we have a choice here.

> > Ken

> > -----Original Message-----
> > From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com] On Behalf Of Talbot Iredale
> > Sent: Tuesday, November 05, 2002 2:42 PM
> > To: support@dieboldes.com
> > Subject: Re: Potential Issue 4.3.11 BS

> > Don,

> > This problem will re-occur after casting the same number of ballots as before (ie every 100 ballots). The best solution is to re-boot the system every 100 ballots (or so) while at the Insert Voter Card screen.

> > Tab

> > > ----- Original Message -----

> > > From: Don Vopalensky

> > > To: support@dieboldes.com

> > > Sent: Tuesday, November 05, 2002 4:24 PM

> > > Subject: RE: Potential Issue 4.3.11 BS

> > > Tab, some of the units, seems like most are freezing, not allowing them to respond. If they reboot, it may solve the problem for a while, but usually comes back. Are we running the risk of losing votes by powering down and up a number of times.

> > > > -----Original Message-----
> > > > From: owner-support@die boldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Talbot Iredale
> > > > Sent: Tuesday, November 05, 2002 2:09 PM
> > > > To: support@dieboldes.com
> > > > Subject: Re: Potential Issue 4.3.11 BS

> > > > I have tracked down the problem.

> > > > The problem is with the memory for the text on the Instruction screen not being released after it has been used. This problem was fixed in BS 4.1.12.

> > > > Tab

> > > > > ----- Original Message -----

> > > > > From: Nel Finberg

> > > > > To: support@dieboldes.com

> > > > > Sent: Wednesday, November 06, 2002 4:38 AM

> > > > > Subject: RE: Potential Issue 4.3.11 BS

> > > > > Steve, Tab is looking at this, and will call Merle from the KSU Election Center when he is able to provide more meaningful information.

> > > > > Nel

> > > > > > -----Original Message-----
> > > > > > From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Steve Moreland
> > > > > > Sent: Tuesday, November 05, 2002 1:34 PM
> > > > > > To: Support
> > > > > > Subject: Potential Issue 4.3.11 BS

> > > > > > In Ga. we're seeing the following error:

> > > > > > "Program Memory Critically Low"

> > > > > > The directions we've received are:

> > > > > > 1) touch the OK button

> > > > > > 2) Do you wish to convert stored memory to program memory? - Touch OK or yes

> > > > > > Once the ballot has been cast, re-boot the machine, and continue voting.

> > > > > > Regards,

> > > > > > Steve Moreland
> > > > > > Director of Customer Service
> > > > > > Diebold Election Systems, Inc.
> > > > > > 1-800-433-8683
> > > > > > 972-542-6000
> > > > > > stevem@dieboldes.com

- Follow-Ups:
  - RE: Potential Issue 4.3.11 BS
    - From: "Ken" <ken@dieboldes.com>
  - Re: Potential Issue 4.3.11 BS
    - From: "Lesley Thompson \(earthlink\)" <lesleytdiebold@earthlink.net>

- References:
  - RE: Potential Issue 4.3.11 BS
    - From: "Steve Moreland" <stevem@dieboldes.com>

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