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# RE: Ballot On Demand - Minolta Printer - Printer Problems

- To: <support@gesn.com>
- Subject: RE: Ballot On Demand - Minolta Printer - Printer Problems
- From: "Ken Clark" <ken@gesn.com>
- Date: Wed, 11 Oct 2000 10:28:38 -0500
- Importance: Normal
- In-reply-to: <000d01c03398$807264c0$0903a8c0@Jeff>

I have no idea what is causing this, but can you ask them to start writing down the offsets each time they change them, and then follow up with the sequence after they have changed them a few times. Maybe we can find a pattern.
FWIW, I don't think restarting the computer could "reset" anything. GEMS and the printer maybe, but not the whole OS.
Ken

> From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Jeff Hintz
> Sent: Wednesday, October 11, 2000 10:33 AM
> They are currently using Gems 1.16.4, and have been since their last election, which they printed out BOD and had no problem. There does not seem to be any particular way that the problem is created. Their procedure is to take their list of mail in absentee requests, look up the particular ballot under Print Artwork, then print the ballot. After they print the ballot, they will look to see if it is the right ballot and if it is printed OK, then go on to the next ballot. What they are experiencing is that when they check the ballot, it may be printed OK or it is all of a sudden off completly, there is no particular sequence of events that produce it. They have the printer powered on continuously, and it may happen with the same ballot styles, or with different ballot styles. When it does happen, they exit out of Gems, shut down the printer and restart the computer, but still have to change to offsets to get it back to printing correctly.

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