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# RE: I/O error

- To: <support@dieboldes.com>
- Subject: RE: I/O error
- From: "James Rellinger" <jamesrellinger@dieboldes.com>
- Date: Wed, 25 Sep 2002 17:53:17 -0400
- Importance: Normal
- In-reply-to: <003a01c264db$550065a0$0e02af0a@dieboldes.com>

Nel;
Information is trickling in from the field team on this...The problem may be associated with a process that has been deployed by the field tech. They are downloading the ballot into the SanDisk and then loading the election on the R6 for QC. After they pull the now programmed SanDisk and tested it for operation, they remove it, insert a new SanDisk, Queue the next precinct and 'bingo', up pops the messages. The AVTS also complains about not enough memory or something. They turn the R6 off for about 45 seconds, power it back on and it all starts working again. They QC the now programmed Sandisk, remove it and insert a new one and the error returns.
They have omitted this QC testing portion from the operation and are reporting no more instances of this error. Is this common or does it indicate a buffer-type issue on the AVTS R6?
Best Regards,
James P. Rellinger, MCSE
Manager of Engineering, Georgia Operations
Diebold Election Systems
(770) 231-6468

@@@@@@@@@@@@@@@@@@@@

> -----Original Message-----
> From: owner-support@dieboldes.com [mailto:owner-support@dieboldes.com]On Behalf Of Nel Finberg
> Sent: Wednesday, September 25, 2002 5:35 PM
> To: support@dieboldes.com
> Subject: Re: I/O error
> Something was disrupted in the transmission. The port was not started, the vote center not queued, download not activated from Ballot Station, transmission configuration information incorrect on Ballot Station, a cable was loose, etc. Did you check all of the above?
> Nel

> > ----- Original Message -----
> > From: James Rellinger
> > To: Diebold Support
> > Sent: Wednesday, September 25, 2002 2:22 PM
> > Subject: I/O error
> > We have a GEMS server offering an error dialog box when attempting to upload to an AVTS SanDisk.
> > The error message is titled "I/O Error" and the message states "Specified network name cannot be found".
> > This error cannot be reproduced in the lab using the same database. I have seen this error occur on our test database in the deployment/test lab when user errors are made at the queue stage. We have cleared this up by deleting the database from GEMS and reloading it. This however, will nullify all of the cards already made by this process.
> > Is there anyway to clear this condition up without whacking the database?
> > - Windows 2000 Server 5CAL
> > - GEMS 1.17.17
> > - WinCE 3.0 020808
> > - BallotStation 4.1.11
> > Best Regards,
> > James P. Rellinger, MCSE
> > Manager of Engineering, Georgia Operations
> > Diebold Election Systems
> > (770) 231-6468

> > @@@@@@@@@@@@@@@@@@@@

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