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# Re: ERROR MESSAGES IN FRESNO- 1-17-20

- To: <support@gesn.com>
- Subject: Re: ERROR MESSAGES IN FRESNO- 1-17-20
- From: "Tari Runyan" <trglobal@earthlink.net>
- Date: Mon, 7 Jan 2002 12:18:47 -0700
- References: <PPECJKNKLDJLKJPKPPIOCEDCDFAA.ken@gesn.com>

I sent them V3.0 5.30.22.2300 dated 11/10/99 and verified they were logged on as Administrator
dated ----- Original Message -----

> From: Ken Clark
> To: support@gesn.com
> Sent: Monday, January 07, 2002 11:33 AM
> Subject: RE: ERROR MESSAGES IN FRESNO- 1-17-20
> You can, but if they are changing versions in the 1.17.15-1.17.20 range, I don't think it will help. There were some bugs fixed back in the 1.17.8-1.17.11 era that sound familiar to this, but that was a long time ago.
> What is the riched20.dll version *currently* on their system? (right click, properties, version)
> Are they logged in as Administrator?
> Ken

> > -----Original Message-----
> > From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Tari Runyan
> > Sent: Monday, January 07, 2002 9:05 AM
> > To: support@gesn.com
> > Subject: Re: ERROR MESSAGES IN FRESNO- 1-17-20
> > I did that and had no luck - should I have them load it to 1-17-20 - then delete the registry entries before they try to generate ballots?

> > > ----- Original Message -----
> > > From: Ken Clark
> > > To: support@gesn.com
> > > Sent: Monday, January 07, 2002 9:57 AM
> > > Subject: RE: ERROR MESSAGES IN FRESNO- 1-17-20
> > > Try Deleting all the BallotPrinter* registry entries.
> > > Ken

> > > > -----Original Message-----
> > > > From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Tari Runyan
> > > > Sent: Friday, January 04, 2002 1:18 PM
> > > > To: Support
> > > > Subject: ERROR MESSAGES IN FRESNO- 1-17-20
> > > > from Fresno - running 1-17-20
> > > > We started to generate
> > > > ballots but got an error message:
> > > > > Internal Error. File: Text Cel.cpp, Line 364, Date: Dec 12 2001
> > > > >
> > > > > You press OK and the message goes away but it doesn't generate the
> > > > ballots.
> > > > also attached are 3 error messages they got tying to access db I sent them with ballot styles generated
> > > > THEY ARE DEAD IN WATER AT THIS POINT AND NEED HELP. THEY ARE TRYING TO GET ART OUT AND CANNOT EVEN GENERATE BALLOTS TO START THE PROCESS.
> > > > WHAT DO WE DO - THE ONLY THING I CAN THINK TO HAVE THEM DO IS A CLEAN INSTALL OF GEMS - SO THAT IS WHAT I AM HAVING THEM DO. AT THIS POINT I HAVE NO ANSWERS.
> > > > Does anyone have any advice I can send them??

- References:
  - RE: ERROR MESSAGES IN FRESNO- 1-17-20
    - From: "Ken Clark" <ken@gesn.com>

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