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# RE: AVOS - Visible Light Reader - Stopped feeding ballots after jam - no error message

- To: <support@gesn.com>
- Subject: RE: AVOS - Visible Light Reader - Stopped feeding ballots after jam - no error message
- From: "Steve Ricke" <steve@gesn.com>
- Date: Wed, 4 Apr 2001 14:44:40 -0500
- Importance: Normal
- In-reply-to: <3ACB6505.82AE63B3@earthlink.net>

Please send those units in. We need to look into the problem and make repairs. If possible have the county reserve some unused ballots and a corresponding memory card. No need to send the ballots and memory card now but we made need them later if we cannot repeat the problem with our resources. (Don't forget to get a field shipper number)
Steve R.

> -----Original Message-----
> From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Donald W. Biszmaier
> Sent: Wednesday, April 04, 2001 1:17 PM
> To: support@gesn.com
> Subject: Re: AVOS - Visible Light Reader - Stopped feeding ballots after jam - no error message
> Jeff: I had this occur at a couple of elections. And though it makes no sense that I know of: powering the unit off, rfemoving and reinstalling the memory card in a couple of instances brought the unit back up. Might be worth a try.
> Don

> Jeff Hintz wrote:

> > Yes, they have powered down, then powered up again. Started processing ballots again, then after 20-30 ballots had another jam and back to not feeding.

> > > -----Original Message-----
> > > From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Sophia Lee
> > > Sent: Tuesday, April 03, 2001 11:05 AM
> > > To: support@gesn.com
> > > Subject: RE: AVOS - Visible Light Reader - Stopped feeding ballots after jam - no error message
> > > Have they tried turning off, waiting a few seconds and then turning on the power again?

> > > > -----Original Message-----
> > > > From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Jeff Hintz
> > > > Sent: Tuesday, April 03, 2001 8:44 AM
> > > > To: Support Team (E-mail)
> > > > Subject: AVOS - Visible Light Reader - Stopped feeding ballots after jam - no error message
> > > > Anthony from Shawnee County, KS is running an election today. They have all AVOS - Visible Light Readers, the rom version is 1.94w. They have 3 units at their election office that they use for Advanced Voting. They have already swapped out 2 of those units with replacements due to this error, and now have encountered it again on one of the replacements. What happens is this: they are processing ballots, then a ballot gets jammed, no error message comes out on the display, they remove the jammed ballot, the display has the current count, but the motor will not engage to process any more ballots. Again, this has happened several times, with several different AVOS units, and it is election day. Please help ASAP.Thanks,Jeff Hintz Global Election Systems

- References:
  - Re: AVOS - Visible Light Reader - Stopped feeding ballots after jam - no error message
    - From: "Donald W. Biszmaier" <dbglobal@earthlink.net>

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